Terms & Condition

Repair Terms & Conditions

Cell Assure technologies Pvt. Ltd. Premium Gadget Support Service

"Fixcurve" & Fixcurve.com are brand names owned & operated by Cell Assure technologies Pvt. Ltd. Local service/VAT taxes extra

  • If your gadget is collected for repair, it will take 1-2 business days for it to be repaired. It could take longer depending on delays on parts approval and/or parts procurement.
  • For any further quick contacts & response
    • Mail "Request ID" to support@fixcurve.com or
    • Track your Gadget repair status online, Visit: - Fixcurve.com > Enter your request ID and get real time updates.
  • If gadget requires a part replacement, part cost will be an additional charge. Our repair team will call you exclusively to take your kind approval.
  • In case the gadget is given with NO POWER / NO DISPLAY / completely non-functional, only post our thorough check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
  • The repair/workmanship warranty stands for 1 month, subject to the gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced Parts warranty is separate as per the warranty on each part.
  • In any physically damaged gadget or gadget with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, Fixcurve will not be held liable for returning the gadget in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the Fixcurve technical team.
  • Fixcurve charges Rs 249 as our basic visiting charge, if either the customer declines our service or denies us to pick up the equipment to bring to the TRC.
  • In case we charge the complete service charge (lets say Rs 1200) and the customer equipment is brought to our repair center And the customer denies/does not approve additional repair charges, no REFUND of any kind is entertained.
  • In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs 249 deducted from the total as basic workmanship charges.
  • Fixcurve does not guarantee data loss and 100% data recovery. Data Back-up is a separate paid service offered by Fixcurve, should you/customer desire to take on the service, it will be billed additionally. However for small volume of data (< 4GB) we do it for free. While, doing a free data back-up Fixcurve does not encourage backup of music / Video files during its OS reinstallation or any other repair process.
  • The customer fully indemnifies Fixcurve for any or all software/licenses validity/originality that the customer has on its equipment/device. Fixcurve does not participate or promote piracy of any kind.
  • Fixcurve advices all it's customers to retain original Licenses for any or all application Software's/licenses that are pre-installed on the gadget/device. Fixcurve is not responsible for any loss of installed application software during the process of repair.
  • Per gadget refers to each/specific Mobiles, Smart phones, Tablets, iPhone, Blackberry & devices with, as defined in the final Invoice
  • Hardware replacement rights are solely and exclusively held with Fixcurve to install new or refurbished parts.
  • Parts warranty is provided by the part manufacturer.
  • Fixcurve is not liable for any instance of pre-installed pirated software.
  • Hardware replacement is not included in the service plan
  • The start date/end date - mentioned in the invoice, defines the customer service period.
  • All hardware repair will be carried-out in our local Technical Repair Centre.
  • In case of loss or theft Fixcurve will not be responsible for any data related issue. However, Fixcurve will provide similar device or cost (MRP of that phone at that time) final decision will be of Fixcurve.
  • Please note that while collecting the invoice ensure the request ID / invoice id is mentioned at all times
  • For additional terms & condition, privacy policy, terms of use, visit our website www.fixcurve.com

 

In case of any support, complaint, feedback please mail feedback@fixcurve.com

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